Dear Mr. Dell,
Your customer service sucks!
Let me back up a step.
For Christmas I was given the very generous gift of $1000 in Dell/Amex gift cards (5 x $200) by my mother-in-law. I was thrilled and looked forward to using those certificates toward some items I had been researching, namely a digital SLR camera and a netbook, both of which are featured prominently on your company's website.
Before I got to the major purchases, I bought a GPS, an auxillary hard drive for backup purposes and a wireless mouse. The total on these purchases was just over $200. I put them in my shopping cart and tried to check out. That's when I hit my first snag. It seems that no matter which "coupon code" or "gift card" section of your check out process I tried to enter the number into, it wouldn't take. Okay, that's annoying but workable. I called your customer service number and was able to give the number to the associate over the phone. The gift certificate was applied and I paid the balance. No real problem to speak of.
A few weeks later, I found the DSLR camera I wanted to purchase on sale for $399.99 on your website. I placed the camera in my cart and called customer service to give them the gift certificate numbers to pay for my purchase. Remember, the certificates were for $200/each so I gave them $400.00.
After going through the order, and giving the CSR the gift certificate numbers I was told that he couldn't use the gift certificates because they totalled 1 cent more than the purchase price. 1 CENT!
To say I was incredulous would be an understatement. I couldn't believe that a CSR for a multi-billion dollar company like Dell was unable to make a 1 cent adjustment on a $399.99 purchase, especially when it was an adjustment in Dell's FAVOR!
The CSR was unable to help me so I cancelled the order in frustration.
That's when I ran into a bigger/different hassle.